If i’m not mistaken in Twilio’s documentation, it does state that if the conversation stops for longer than 24 hours, the channel will be closed. This could be what you are experiencing.
What i have done is that messages are sent through rather frequently to keep this alive.
Hope that helps.
My webCore is constantly sending status updates to Whatsapp, but it still happens. Perhaps it is because messages are only going one way (to my mobile) and never back.
I should perhaps set up some kind of automation on my mobile which sends a “keep alive” message to Trilio in some or other way.
Thanks for the reply.
Please if let me know Could the issue be that messages are only going one way (to your mobile) and not getting a response? Should you set up automation to send a “keep alive” message to Twilio? I would be very happy if you could let me know, thanks