Upgrade to webcore3 and not able to see devices

#1

I upgraded to v0.3 after few failures. It now shows v0.3 in both phone and the webcore dashboard in browser. Now I am not able to add new device. I tried few times adding new devices but it did not take into account in the web. Then I did clear the cache and rebuild. Then also nothing worked. so I logged off from smarthings app and logged in again. Now when I try to enter “Available devices” page, it shows “something’s wrong we can’t load your screen right now Retry”. So I am stuck. Please help @ipaterson

#2

Are any errors showing up at account.smartthings.com > Logs that correspond to every time you open that screen in the smart app?

#3

sorry. I dont see any logs

#4

Please contact SmartThings support to identify if there are any issues with the devices on your account.

#5

Approximately how many devices do you have in your SmartThings account?

#6

Finally talked to the smarthings support and fixed the live logging issue. I am able to see the logs now. I see this log not sure if this is what you are looking for

681381aa-738c-4207-a91b-85e827e7ba1a 3:00:29 PM: debug Not parsing XML message:
<s:Envelope xmlns:s="http:/schemas.xmlsoap.org/soap/envelope/" s:encodingStyle="http:/schemas.xmlsoap.org/soap/encoding/">
<s:Body>
<u:GetVolumeResponse xmlns:u="urn:schemas-upnp-org:service:RenderingControl:1">
<CurrentVolume>
70
</CurrentVolume>
</u:GetVolumeResponse>
</s:Body>
</s:Envelope>

#7

I removed one “/” in http as it restricted me that as a new user I can’t include more than two links :frowning:

#8

I have about 70 devices

#9

tagging @ipaterson

#10

Am I correctly understanding that you contacted SmartThings support to fix a problem that you identified with logging instead of the problem with devices?

#11

yes. problem with smartthings account and live logging all got fixed with my call to their support. The problem statement now is, I am not able to load devices from my classic phone app. Smarthings class app->smart apps->webcore->settings->available devices then it fails.

Screenshot_20180924-114213
Screenshot_20180924-114213.png1080×2220 45.5 KB

#12

@ipaterson, could you please give your insights?

#13

one more thing. smarthing did migration from old email id to new email id and do this samsung account migration. would that have caused this issue? should I try this Changed SmartThings username

#14

Still the same advice, please contact SmartThings support to identify if there are any issues with the devices on your account.