My piston will not load - help please

piston
#2

Go into the webCoRE app within the the ST mobile app. Go to Settings and then ‘clean up and rebuild data cache’

#3

Hi Robin, sorry but I tried that as well, I just forgot to include it in the description. Thank you.

#4

You might also need to delete your browser cache via settings.

#5

And hard reset by holding Ctrl whilst clicking the browser refresh button.

Also logging out and back in can help.

#6

Hi Robin, thanks again for your suggestions. I just tried all that and I also tried on MS Edge browser that I never use and still it will not load the piston or allow me to pause it.

#7

Ok… one last option before we have to start digging a bit deeper…

In the IDE, go to My Locations > installed smartapps > Edit (on the right above the list)

Find the storage app which is called webCoRE, nested under webCoRE.

When you hover the mouse over, a tooltip window will show webCore (webCoRE Storage).

If the tooltip doesn’t show let me know.

Cannot log onto Webcore
#8

I just tried again and this time I received an error “Sorry, an error occurred while retrieving the piston data”. Still won’t load mind!!

#9

Hi robin - Yes that loads.

#10

I’m out of ideas.

Tagging @ipaterson @ady624

#11

I found this comment from @ipaterson… worth checking:

We had a similar report recently where it seemed like a contact with a phone number only (no name or email) caused problems.

#12

I think the piston used push notifications, i don’t remember adding push to contact. How would I check if I can’t load it?

#13

Go into the ST app, hamburger menu, contact book.

#14

I’ve just checked the piston with the hover menu you showed me Robin and I have no contacts listed in the piston that will not load.

#15

I have two contacts - both have names, numbers, email addresses and push details.

#16

Well have to wait for one of the other @webCoRE_Minions to chip in then :frowning_face:

#17

Thank you for trying Robin. I do appreciate it.

#18

BTW… If it’s just a single piston, maybe just duplicate it and delete the original.

It’s an option under +new piston

#19

I just tried duplicating it - that didn’t work!

How do I just delete it without loading it as I think it will be quicker to start over.

#20

I just noticed the backup code from the hover area in the ST IDE screens. I’ve managed to make a copy - Now how do I delete without loading it first?

#21

You can delete from the IDE