After some back and forth with their support, this is where things were left (for now). The issue is not isolated to just my hub…(read from bottom to top). I suppose if anyone else comes across this issue, they can reference my post and log another ticket with Smartthings support.
Hi Regina,
The best starting place I can give is this Sengled bulb: http://amzn.to/2HePW0K
The interesting thing is that this is officially supported by Smartthings: https://support.smartthings.com/hc/en-us/articles/115000523063-Sengled-Element-Classic-and-Plus
So hopefully that might help shed some light on things since Samsung does support this brand and its exhibiting the behavior that I describe.
Thanks for passing this along. In addition, I did reach out to the Webcore community and since these events are duplicating at the exact same time…there’s nothing they can do either. I know the creator of Webcore works for Smartthings now…and I hear Webcore is here to stay within the Samsung / Smartthings family.
Regina B. (SmartThings)
Feb 13, 4:58 PM MST
This is a good question. It is not specifically isolated to you. I can’t say for sure whether it is the brand of the devices you’re using since we have many users who have those devices but aren’t reporting these issues. On the same token though, they might not be using WebCoRE so they might not be seeing the negative impact. In short, we can usually deal with duplicated events from devices, but it looks like the reports from your devices are too close together for the Hub to deduplicate.
I have passed this along to our engineers, but I don’t have any timeline for when we will be able to correct this. In the meantime, you may want to reach out to the WebCoRE community and see if anyone else has faced this issue, and what they have done to work around it for now. You can check it out at https://community.webcore.co
Thanks,
Regina B.
Technical Support Lead
SmartThings Support
Feb 12, 11:48 AM MST
Is this isolated only to me? The brand of products I’m using? I know of at least one other person who can reproduce this behavior with their hub.
Regina B. (SmartThings)
Feb 10, 11:25 AM MST
I realize that it’s not an ideal situation to be in, and I am sorry for the bad news. Reading my previous reply, I realize I might have reported back to you in a way that made it sound like this was intentional behavior, but it is not. That is my bad for the miscommunication and I wanted to make sure that you are clear that it’s not an intentional behavior, but that we do not have a simple solution for it at this time. Thank you for understanding.
Best,
Regina B.
Technical Support Lead
SmartThings Support
Feb 8, 12:16 PM MST
Hi,
I would like to understand why you think it should behave this way as this does not make any sense to me. I do not find this to be an acceptable answer.