99.9% is interesting. I’d pay for an SLA that offered, even that level of guarantee, but they don’t offer one.
I still don’t understand the SmartThings business model. It seems a bit like the underpants gnomes to me:
- Build ST
That’s fine for now if you’re just playing with ST, but I suspect that more and more of us are beginning to rely on it in ways that when it goes away leave us seriously in the lurch.
If I understood how they planned to make money, or if I had some contractual relationship with them I’d be more comfortable. Right now how can you really complain about a service that’s basically free? You get what you get. If it goes down for 20 hours well what do you expect? It’s free!
Also, who knows if/when samsung is going to lose interest? What if they take their code and go home?
It’s these contingencies that make me wary of relying too much on them, and yet I have tasks that I very much want to automate!