Can't get into webcore

[teba]

Hi. For the past 2 days when I try to log into WebCore dashboard it does a few different things…
When I go to https://dashboard.webcore.co it makes me re-register my dashboard everytime
I enter the registration code form ST and my password and authenticate
I get “There was a problem loading your dashboard data.” and nothing shows up.

Is there a problem on the backend or do I need to do something different on my end?

[jkp]

You can manually fix the issue by finding instructions in the following post…

There was a problem loading the dashboard data (August 25, 2020)

The error is being produced on line 950 of the webCoRE SmartApp, where there is a check for active incidents in SHM. The same error was experienced in the UK in about March 2018 when it was on line 956. [fix] I’ve commented out line 950 on my installation to see what happens. What doesn’t happen is the error loading the dashboard or the error message in the logs. That gets you into the dashboard. A second problem is opening up pistons for editing. That gives a similar error in each piston. Th…