Deleted webcore app on phone, lost webcore account!

#1

Hi, I mistakenly deleted the webcore app (within smartthings) on my phone. When I reinstalled webcore-- I got to an empty dashboard. Did I lose all my work?

Can't Load Dashboard- multiple hubs shown
#2

@webCoRE_Minions

#3

Do you happen to have a screenshot or backup code from any of your pistons?

#4

Unfortunately, I don’t seem to have any of the backup codes. I am able to get to the dashboard, but when I try to get to the individual piston or try to backup the pistons webcore seems to hang (former) or give an error (latte).

aa

#5

Following up in a PM, I think that I can help you even though the pistons will not load.

#6

Hi Ian,

The only account id I was able to get was:

On the web browser that had the old account, I had added the new instance, and it seems to be confused as it returns the same account id regardless of which instance is selected. On this web browser, I see the ability to move pistions (and I see the original pistons listed there), but get an error when I try to move them.

aa

#7

Thanks for the account ID, I’ll see what I can find. I edited your reply to remove the ID and will follow up in the private message.

#8

I also ran into this same issue. I had multiple webcores on my phone and uninstalled the wrong one and lost all my pistons. Are they recoverable?

#9

If your pistons were set to back up you may be able to restore them from the backup codes, but I can only look up your backup codes if you still have a browser signed in to this dashboard. The dashboard won’t be able to pull any data from SmartThings but some helpful data will still be cached in your browser. I sent a PM with next steps.

#10

Hi @ipaterson,
I have the same problem, ended up having to reinstall WebCoRE and now have a new linked instance.
I have one browser with the old login still cached and screenshotted it.
What is the process? Add a new instance in the WebCoRE menu? How do I get a device ID from the old login to add it? Then use the move menu that appears?
Cheers,
mr_fy

#11

Can you download a backup file for all pistons in your saved login from the main menu? That is the best way if you can still access the pistons.