Deleted wrong instance - any way to recover

[MrTango]

Ive just deleted my an instance by mistake, and lost all of my pistons. I cant see them on the https://graph-eu01-euwest1.api.smartthings.com/ smart apps. Is there anyway to recover them please. Thanks, TB

[jkp]

Tagging @ipaterson

[ipaterson]

Sounds like you may need to setup a new instance of webCoRE first in the mobile app, then follow these instructions:

Find Lost Pistons?

If you used the automatic backup feature we should be able to restore your pistons. The data is encrypted so I can’t help find any specific pistons, but it should be possible to retrieve all of your backup codes. The codes are associated with your SmartThings account ID, so they survive deleting a webCoRE instance. Please sign in to the webCoRE dashboard for your new webCoRE install and create two new pistons, then send me a private message with the backup codes for those pistons. The two codes…

[MrTango]

Superb - Thank you @ipaterson @jkp for your assistance

[Giamma]

Hi, I have deleted my account, pistons and my two instance of webcore …
Today I have the new account, new two instance in webcore (but different name) can you restore my old piston ?
I have one old backup of one instance, can be used for locate the piston ?
Thanks and I know, I’m an idiot …

[ipaterson]

Unfortunately pistons cannot be restored to a different Samsung account unless you downloaded a backup file from the dashboard before deleting everything.

[dcsooner]

Hello, I accidentally deleted my webcore instance from SmartThings, and now I cannot see any of my pistons. Is it possible to help me restore?

[ipaterson]

Yes, please create two new pistons in webCoRE and send me the private backup codes in a PM. With two private backup codes I can look up the lost pistons.