Issue with connecting webcore to smartthings

[pnsiva]

I spoke to Smartthing support today. They told me that Webcore will not work with Samsung until webcore updates an API. The issue seem to be happening for the past week.

Error I am getting while login to Webcore dashboard.
there was a problem loading the dashbord data. The the data shown below may be outdated; please logout if the problem persists.

This issue started few days before. I cleared the cache, Changed the dashboard password, tried deleting the webcore instance and created a new blank instance but still I have the exact same error while accessing the webcore dashboard. I have the same issue with the browser (Edge/ Chrome). Everything was working until few days before. Now nothing is working. My Piston are not working. Cannot view or restore them. Luckly I have a backup. Any help from the webcore team in resolving this issue is greatly appreciated. I am using the NEW smartthing APP since the old classic app is no longer supported/available.

I also found below URL from Samsung webpage.

Issue with connecting webcore to smartthings

[jkp]

Incorrect information from ST support, which appears to happen often of late. WebCoRE still works. The current issue is something on ST’s backend where SHM has stopped working and causing issues with 3rd party apps such as webcore and ifttt.

You can manually fix the current dashboard issue by finding instructions in the following post…

There was a problem loading the dashboard data (August 25, 2020)

The error is being produced on line 950 of the webCoRE SmartApp, where there is a check for active incidents in SHM. The same error was experienced in the UK in about March 2018 when it was on line 956. [fix] I’ve commented out line 950 on my installation to see what happens. What doesn’t happen is the error loading the dashboard or the error message in the logs. That gets you into the dashboard. A second problem is opening up pistons for editing. That gives a similar error in each piston. Th…

[pnsiva]

Awesome! That fixed my issue. I wish I kept my old instance. I lost a day worth of code. Is there a way Webcore can advise it’s user community about upcomming changes/ releases or bug fixes. I wish webcore can auto upgrade or atleast advise their user community about these issues. It’s scary to see ST changes not assessed by webcore dev community!

[jkp]

You may be able to recover pistons from your lost instance… read this thread…

Deleted wrong instance - any way to recover

Ive just deleted my an instance by mistake, and lost all of my pistons. I cant see them on the https://graph-eu01-euwest1.api.smartthings.com/ smart apps. Is there anyway to recover them please. Thanks, TB

[pnsiva]

Thanks jkp for the quick turnaround. I checked the forum. I dont have the backup bin codes. At least I have a backup file. It isn’t too bad. Thanks again for your help today…