I’ve been on and off the phone with Samsung over the course of the past week due to a problem with devices randomly jumping on and off line—often locking up ST routines, WebCoRE pistons, and even preventing control of online devices from the ST app. In one instance, the hub itself crashed completely. The devices may or may not come back online by themselves later, but more often than not I am forced to reboot the hub or physically turn the switches on and off to get them back.
What is most curious about this to me, is that the only devices that ever go offline are my five Z-Wave Plus devices. All of my older Z-Wave and other devices have no trouble.
Working on my own, and with Samsung’s help, I’ve tried literally dozens and dozens of different things to figure this out. (By the way, the support personnel clearly weren’t happy to see that I was using WebCoRE, but eventualy had to admit it was not blame for this particular problem). Their last-gasp Hail Mary is to replace the hub which is a major PITA because ST has never created a workable Backup & Restore solution.
Bottom line here, I want to be sure I’ve thought through the migration, and specifically any suggestions or concerns anyone here might have on the best way to handle the WebCoRE side of the migration. I know I can restore the individual pistons using the backup bin codes, although of course all my device references will be borked. I also know I can make a password protected backup of all my pistons, but as yet there’s no way to restore them. (Hey, @ady624 maybe now would be a good time? )
Seriously, if anyone has been through this or thinks they have some ideas as to how to make the process easier – either before or after the migration – your input would be greatly appreciated. I’m am definitely not looking forward to the lost weekend of replacing a hub that may or may not be the actual cause of the problem.