Reset Hub now to import backup codes


Hi long story but i have had to reset my hub losing everything. Before ST removed everything i quickly took a copy of my backup bin codes. Because i have setup a new Webcore account within the ST app i dont seem to be able to restore the pistons with the bin code , is that normal ?

anyway i can restore without having access to the old location ?


Am i the first person to move to a new HUB with the old being broken?