SMS to t-mobile

#1

**1) I am no longer getting SMS messages from any piston. They just stopped. I didn’t make any changes and like others in the forum, my tests from new pistons don’t work either … but the logs show it sent???

**2) I should be getting SMS messages

**3) They were working.

**4)

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5) Attach logs after turning logging level to Full

+1ms ╔Received event [Living Room Motion].motion = active with a delay of 78ms
+58ms ║RunTime Analysis CS > 15ms > PS > 33ms > PE > 10ms > CE
+60ms ║Runtime (37476 bytes) successfully initialized in 33ms (v0.3.110.20191009) (58ms)
+61ms ║╔Execution stage started
+68ms ║║Comparison (enum) active changes_to (string) active = true (1ms)
+70ms ║║Cancelling condition #5’s schedules…
+71ms ║║Condition #5 evaluated true (5ms)
+72ms ║║Cancelling condition #1’s schedules…
+72ms ║║Condition group #1 evaluated true (state changed) (7ms)
+74ms ║║Cancelling statement #3’s schedules…
+95ms ║║Executed virtual command sendSMSNotification (16ms)
+98ms ║╚Execution stage complete. (36ms)
+99ms ╚Event processed successfully (98ms)
#2

If you are outside of the U.S. --> SmartThings recently stopped SMS for all users except for those in the U.S. There are a few work-arounds that can be found in the following thread…

#3

I am inn the US.

#4

In the USA, there is a hard limit to the number of daily SMS sent… Anything beyond that is lost forever… I believe a new day will reset that count, but not sure what time zone constitutes a “new day”…

#5

I am in EST. My pistons send a dozen to 20 push notifications, but never more that 25-30. I only send SMS are alerts, so maybe 1 or 2 a week, so that doesn’t seem likely I am hitting any limit. I would need to seem some proof to believe that was the issue.

#6

I get 10-20 SMS a day with no problem… I think the daily limit is 50

Just for kicks, can you try editing that phone number to another family member? I have seen certain numbers get blocked occasionally.

#7

Been there done that. I had three phone numbers ph # field in the piston. I tried adding my son’s number as I had not used it before. That didn’t work either. I tried putting a one in front of the numbers … no joy. But you raise an interesting point, I will try my mom’s number as I have never used it.

#8

I found the problem! On September 29th I recieved a text from ST containing the message:
“Text yes to join SmartThings account alerts.” I’m not sure why i got this message as I’ve been receiving texts for over a year?!? I replied yes and got all of the test messages I sent the last two days. I checked my wife’s and son’s phones and both received the same text. Replying ‘yes’ fixed the problem!

Has anyone else experienced this issue?

#9

Everyone in the U.S. has experienced this. It was In the thread I posted above. With the change in SMS, ST required everyone to respond with yes in order to opt in and to continue receiving messages… or to send a text to a specific number to opt in.

#10

I obviously wasn’t paying attention when I thought I read that post.