Cannot create New Piston after successful installation

#1

I have created several pistons successfully in the past. I tried to add a new piston today (2/21/2018) and it will not allow me to create. There is a disabled sign (circle with a line) when I hover over the create button in the Web version. When I use my phone, it just ignores me when I press the create button. I was told to verify my identity in January by Robin which I did at that time. Thanks for any help with this. jpdyer51

#2

Open WebCORE in the ST app, go to settings and select clean up and rebuild data cache and see if that resolves your issue.

#3

The ID Verification is just for linking your ST forum account to your webCoRE forum account… it has nothing to do with the webCoRE smartapp.

#4

There is a known bug preventing the creation of a new piston on a new webCoRE instance but it only effects the first piston creation and only on mobile.

Are you unable to create a piston on web?

#5

I am not able to create a piston in either the web or mobile. I tried on both Windows 7 and Windows 10 as well as an IE browser and Edge browser and none of them worked. On the web I get a disabled sign (circle with a line through it) when I hover over the create button. On mobile, it ignores me when I click the create button. I have several pistons that I created last year and I am able to edit them. Thanks.

#6

Thanks for the tip, jkp. Unfortunately selecting the clean up and rebuild data cache option did not work for me.

#7

RobinWinbourne, thanks for the clarification. I thought perhaps my problem had something to do with permissions. I did later see that I had been verified.

#8

Are your webcore smartapps up-to-date in IDE?

#9

I was thinking same thing… behaviour would suggest the piston app is missing or incomplete.

#10

Yes, the IDE smartapps are up to date. That is the first thing that I did. From the IDE, selected Update from Repo, Webcore (Master) - 4 apps, selected Publish and Execute Update. It responded that all 4 were updated and they no longer show in the Obsolete list.

Am I the only one with this problem?? It feels like a permission problem to me.

#11

Only thing I can think to try is logout of your webcore instance --> options: logout. then try register a new browser again. Just checking - OAuth is enabled for only your webcore app in IDE? and Location is properly set in your ST app?

#14

OK - I have to really apologize. I just realized what the problem is - I was not filling out the author field. Thanks for taking the time to help me out. I really do appreciate it. Thanks again …