Is webcore down no piston access [401 HTTP status codes]

#1

1) Give a description of the problem
CAN’T GET INTO ANY OF MY PISTONS AND THE LIGHTS ARE COMING ON AND GOING OFF

2) What is the expected behaviour?
(PUT YOUR INFO HERE)

3) What is happening/not happening?
(PUT YOUR INFO HERE)

4) Post a Green Snapshot of the pistonimage
(UPLOAD YOUR IMAGE HERE)

5) Attach logs after turning logging level to Full
(PASTE YOUR LOGS HERE THEN HIGHLIGHT ALL OF THE LOGS AND CLICK ON THE </> ICON TO FORMAT THEM CORRECTLY)

REMOVE BELOW AFTER READING
If a solution is found for your question then please mark the post as the solution.

There was a problem loading the dashboard data (August 25, 2020)
#2

All is working for me. Do you mean you can not access the dashboard and your pistons are not running? I am not sure what it means when you say the lights are coming on and going off… does that mean pistons are still running?

#3

I can’t edit any pistons on the dashboard. Can you?

#4

yes, I am still able to open and edit pistons?

#5

well what is weird is that my lights are going off and going on and has nothing to do with Smarthings hub

36%20PM
Screen Shot 2020-05-01 at 6.29.36 PM.jpg2880×1800 271 KB

#6

try a different browser to see if you can access and edit your pistons. Or try clearing the browser cache on your current browser and reload the page

#7

I have tried chrome, firefox and Safari

#8

Will not even let me register a new Browser

#9

in your instance of webcore in the ST app, go to settings and clean up and rebuild data cache

#10

Man you are good. Never Ever happen to me before

#11

Spoke too soon. crapped out again

#13

there go the lights again

#14

you may want to look at your live logging for any errors.

#15

It looks like my pistons are running dont see any errors

#16

I think that my instance is hosed. Try to copy a piston and it crashed after I saved it and when I went to copy it again I noticed in the list of pistons to copy was the ones that kept on crashing when I copied them. Wonder if I could get it rebuilt

#17

tagging @ipaterson

#18

I hope that it is not crapped out. There is years of work in there

#19

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:29:12 PM: error physicalgraph.api.StatusCodeException: Invalid http status code returned: 401 @line 950 (api_get_base_result)

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:29:07 PM: debug getChildDevices(false), children=1

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:28:38 PM: debug getChildDevices(false), children=1

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:28:06 PM: error physicalgraph.api.StatusCodeException: Invalid http status code returned: 401 @line 950 (api_get_base_result)

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:28:04 PM: error physicalgraph.api.StatusCodeException: Invalid http status code returned: 401 @line 950 (api_get_base_result)

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:28:03 PM: debug Dashboard: Request received to get piston :46a7085bebe101b6f6bb7653c4a5fdb8:

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:27:57 PM: error physicalgraph.api.StatusCodeException: Invalid http status code returned: 401 @line 950 (api_get_base_result)

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:27:56 PM: debug Dashboard: Request received to get piston :46a7085bebe101b6f6bb7653c4a5fdb8:

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:27:53 PM: error physicalgraph.api.StatusCodeException: Invalid http status code returned: 401 @line 950 (api_get_base_result)

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:27:50 PM: error physicalgraph.api.StatusCodeException: Invalid http status code returned: 401 @line 5054 (initIncidents)

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:27:50 PM: debug Dashboard: Request received to get piston :46a7085bebe101b6f6bb7653c4a5fdb8:

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:27:44 PM: error physicalgraph.api.StatusCodeException: Invalid http status code returned: 401 @line 5054 (initIncidents)

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:27:44 PM: debug Dashboard: Request received to get piston :46a7085bebe101b6f6bb7653c4a5fdb8:

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:27:29 PM: error physicalgraph.api.StatusCodeException: Invalid http status code returned: 401 @line 950 (api_get_base_result)

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:27:28 PM: debug Dashboard: Request received to get piston :9f516accbc307552e844ffb273108993:

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:27:16 PM: trace Evaluating expression (1438ms)

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:27:14 PM: debug Dashboard: Request received to evaluate an expression

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:27:03 PM: info smartapp_pause called by smartAppName=webCoRE, value=250, smartAppVersionId=d7fd2f67-56ea-4535-ba9b-9573547f91e0

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:27:02 PM: info smartapp_pause called by smartAppName=webCoRE, value=250, smartAppVersionId=d7fd2f67-56ea-4535-ba9b-9573547f91e0

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:27:02 PM: info smartapp_pause called by smartAppName=webCoRE, value=250, smartAppVersionId=d7fd2f67-56ea-4535-ba9b-9573547f91e0

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:27:04 PM: info smartapp_pause called by smartAppName=webCoRE, value=250, smartAppVersionId=d7fd2f67-56ea-4535-ba9b-9573547f91e0

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:27:01 PM: info smartapp_pause called by smartAppName=webCoRE, value=250, smartAppVersionId=d7fd2f67-56ea-4535-ba9b-9573547f91e0

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:26:58 PM: info smartapp_pause called by smartAppName=webCoRE, value=250, smartAppVersionId=d7fd2f67-56ea-4535-ba9b-9573547f91e0

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:26:59 PM: info smartapp_pause called by smartAppName=webCoRE, value=250, smartAppVersionId=d7fd2f67-56ea-4535-ba9b-9573547f91e0

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:26:57 PM: info smartapp_pause called by smartAppName=webCoRE, value=250, smartAppVersionId=d7fd2f67-56ea-4535-ba9b-9573547f91e0

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:26:58 PM: info smartapp_pause called by smartAppName=webCoRE, value=250, smartAppVersionId=d7fd2f67-56ea-4535-ba9b-9573547f91e0

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:26:57 PM: info smartapp_pause called by smartAppName=webCoRE, value=250, smartAppVersionId=d7fd2f67-56ea-4535-ba9b-9573547f91e0

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:26:21 PM: debug getChildDevices(false), children=1

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:24:11 PM: debug Dashboard: Request received to get piston :9f516accbc307552e844ffb273108993:

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:24:06 PM: debug Dashboard: Request received to get piston :9f516accbc307552e844ffb273108993:

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:23:55 PM: error physicalgraph.api.StatusCodeException: Invalid http status code returned: 401 @line 5054 (initIncidents)

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:23:55 PM: debug Dashboard: Request received to get piston :9f516accbc307552e844ffb273108993:

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:23:43 PM: debug Dashboard: Request received to get piston :9f516accbc307552e844ffb273108993:

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:23:39 PM: error physicalgraph.api.StatusCodeException: Invalid http status code returned: 401 @line 950 (api_get_base_result)

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:23:32 PM: error physicalgraph.api.StatusCodeException: Invalid http status code returned: 401 @line 950 (api_get_base_result)

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:23:31 PM: debug Dashboard: Request received to get piston :9f516accbc307552e844ffb273108993:

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:23:25 PM: error physicalgraph.api.StatusCodeException: Invalid http status code returned: 401 @line 950 (api_get_base_result)

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:22:31 PM: error physicalgraph.api.StatusCodeException: Invalid http status code returned: 401 @line 950 (api_get_base_result)

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:21:36 PM: error physicalgraph.api.StatusCodeException: Invalid http status code returned: 401 @line 950 (api_get_base_result)

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:21:36 PM: error physicalgraph.api.StatusCodeException: Invalid http status code returned: 401 @line 950 (api_get_base_result)

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:21:35 PM: debug Dashboard: Request received to get piston :9f516accbc307552e844ffb273108993:

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:21:31 PM: debug Dashboard: Request received to set a piston (chunked end)

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:21:30 PM: debug Dashboard: Request received to set a piston chunk (#3/3)

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:21:30 PM: debug Dashboard: Request received to set a piston chunk (#2/3)

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:21:30 PM: debug Dashboard: Request received to set a piston chunk (#1/3)

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:21:29 PM: debug Dashboard: Request received to set a piston (chunked start)

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:20:06 PM: error physicalgraph.api.StatusCodeException: Invalid http status code returned: 401 @line 950 (api_get_base_result)

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:19:47 PM: error physicalgraph.api.StatusCodeException: Invalid http status code returned: 401 @line 950 (api_get_base_result)

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:19:47 PM: debug Dashboard: Request received to get piston :9f516accbc307552e844ffb273108993:

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:19:34 PM: debug Dashboard: Request received to get piston :9f516accbc307552e844ffb273108993:

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:19:29 PM: error physicalgraph.api.StatusCodeException: Invalid http status code returned: 401 @line 950 (api_get_base_result)

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:19:28 PM: debug Dashboard: Request received to get piston :9f516accbc307552e844ffb273108993:

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:19:22 PM: error physicalgraph.api.StatusCodeException: Invalid http status code returned: 401 @line 950 (api_get_base_result)

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:19:11 PM: debug Dashboard: Request received to get piston :af88900c1710bc939f5146c235173e82:

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:19:01 PM: error physicalgraph.api.StatusCodeException: Invalid http status code returned: 401 @line 950 (api_get_base_result)

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:18:58 PM: error physicalgraph.api.StatusCodeException: Invalid http status code returned: 401 @line 950 (api_get_base_result)

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:18:57 PM: debug Dashboard: Request received to get piston :dd17dd499455f7f301f3c8aa8e85f0a7:

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:18:44 PM: debug Dashboard: Request received to delete a piston

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:18:36 PM: error physicalgraph.api.StatusCodeException: Invalid http status code returned: 401 @line 950 (api_get_base_result)

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:18:28 PM: debug Dashboard: Request received to get piston :5bfb8f0e01768836a5ddd8bc2b4dcc29:

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:18:27 PM: error physicalgraph.api.StatusCodeException: Invalid http status code returned: 401 @line 950 (api_get_base_result)

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:18:15 PM: debug Dashboard: Request received to delete a piston

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:18:07 PM: debug Dashboard: Request received to get piston :6d3d25f03cb4aa4e2c07d2fc307003cb:

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:17:59 PM: error physicalgraph.api.StatusCodeException: Invalid http status code returned: 401 @line 950 (api_get_base_result)

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:17:58 PM: debug Dashboard: Request received to get piston :5c73ae8ab76a3e8d5a2d70db570340c8:

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:17:45 PM: error physicalgraph.api.StatusCodeException: Invalid http status code returned: 401 @line 950 (api_get_base_result)

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:17:28 PM: error physicalgraph.api.StatusCodeException: Invalid http status code returned: 401 @line 950 (api_get_base_result)

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:17:14 PM: debug getChildDevices(false), children=1

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:17:11 PM: error physicalgraph.api.StatusCodeException: Invalid http status code returned: 401 @line 950 (api_get_base_result)

28b20c58-c01b-45c0-9ea8-de9b0ed60a74 7:16:20 PM: error physicalgraph.api.StatusCodeException: Invalid http status code returned: 401 @line 950 (api_get_base_result)

#20

I’m sure one of the webcore minions will help you resolve it. hang in there

#21

I am tied up at the moment, but
http status code returned: 401
is an authorization error…

Maybe that will point you in the right direction…