November 30, 2020 - End of the Classic app

#1

I wonder if there will be any dashboard issues when the Classic app is retired.

Also, a reminder for users…

  • edit your your pistons and change “ send push notification (msg)” to “send push notification (msg) and store in messages”
  • remove any existing SHM references such as armed/disarmed as they will no longer work
  • if you use STHM in the new apps, you will need to use virtual devices as a go-between for armed/disarmed in the new app

Again, watch your dashboards after the Classic app is retired. You never know if the dashboard loading issue will return :frowning:

#2

Excellent tips, @jkp…

… and for those still using a SmartThings account to log in…

  • Make sure you create a Samsung account…
    (Otherwise, you will be unable to use the new ST app)

Hopefully, you are using an email provider that Samsung has not blocked…

Addendum / Comic-relief:

No-one can say that the universe does not have a sense of humor…
I just received this computer generated email from smartthings.com
(totally unrelated to my support ticket)

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Of course, the irony is, one computer is asking me to do something that another computer won’t allow.

#3

Last call…

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#4

Uggg… Still no help from Samsung…

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Note: The frown represents my feelings towards this fiasco

#5

I of course waited to the final day to migrate and I just didnt have time to really go though everything. I am not trying to get webCoRE setup in the new app and it wants me to setup a new instance. I had one (rarely used because I never had time to actually automate anything, lol) setup in the classic app. Is that instance still running? How do I get back to it? Im fine with setting up a new instance as the old one didnt have anything active but I didnt want a rogue instance running if it doesnt need to be.

#6

The final date has now been postponed (mostly) until Nov. 30, 2020 :slight_smile:

But you can find your instance of webCoRE in the new app under menu > SmartApps.

Here is a guide for the new app, both setting up a new instances or accessing an existing instance to add available devices:

https://wiki.webcore.co/New_SmartThings_App

#7

I already migrated so when I open the Classic app Im given a screen that only redirects me to the new app. In the new app I swear I checked under SmartApps and webCoRE wasnt there. I just checked again and its there :man_shrugging:
Thanks!

#8

Yes, there is a message at the top of the screen, asking you to use the new app. But you can still use the Classic app to manage devices or Smartapps. :slight_smile:

There are some things that have been shut down in the Classic once you migrate such as SHM and routines/scenes.

But possible they may reduce more functionality over the coming days/weeks.

#9

Do you have a link showing this?

#10
#11

… and some users are still blocked from installing the app… :roll_eyes:
(although they have escalated my ticket a second time, so fingers crossed)

#12

Classic iOS app 2.20.1 has released.

Be warned: if you have run the migration tool, this version will basically prompt you to log out and switch to the new app.

If you haven’t migrated, I assume you will be prompted to migrate.

If you are not ready to give up the classic app at this time, you may want to delay updating to this version.

#13
#14

Finally! Looks like they shut down the Classic app and that part of the platform in the past 24 hours.

I have seen one user report their dashboard not loading on the ST forum so I pointed them to the fix from the September incidence. Not sure if it is related or not.

#15

Finally! SO happy! Just in time for Christmas :christmas_tree: :tada: :christmas_tree: