RESOLVED: Problem loading the dashboard data. The data shown below may be outdated


I agree that new problems should be in a new thread, but that error happens to all of us at one time or another… so it is helpful to keep around, in my opinion.

I just wanted to give you a way to silence all the notifications, since you are happy with the current solution.


Also, they keep asking if it has been resolved. lol

Im sorry. I guess it’s just annoying when people don’t just read what’s already been posted.

It’s right there in the title and in the op.

EDIT: Sorry. I’m probably coming off as a jerk. I don’t mean it. I’ve just been going through some stuff, and probably shouldn’t be interacting. I hope you can forgive me.


No problem at all… I hope things get better for you…


@sgnihttrams I’m sorry for continuing to post on your thread but my issues haven’t been resolved at all and this thread has at least gained a little traction but haven’t really gotten much response on my own post that I’d created. I’m just frustrated. Some people have mentioned Issues but the majority of users seem to be doing fine and can’t understand what’s going on on my end that’s making the difference. I haven’t been able to use the iOS app in almost two months and browsers work only half the time. I can tell app seems to still be working somewhat because the presence sensor part of it works just fine. Simply can’t get the app to load.


I don’t know if you tried these steps yet, but this is how I can usually resolve this:

  • Use a web browser on a PC to load the Dashboard
  • Wait until it fully loads
  • Log out on the bottom left

  • Wait a few seconds
  • Hard refresh the page (Ctrl-F5 in Windows)
  • Wait a few seconds
  • Click on Register Instance
  • Go back to the phone > SmartThings > Automations > SmartApps > webCoRE > Register a browser
  • Enter code back on the PC
  • Cross your fingers

I’m not sure if these steps also works on cell phones…
(I use a PC browser for all of my coding)