webCORE Dashboard Completely Broken. Please Help [UndeclaredThrowableException]

#114

EDIT: My issue may be that I have two locations in my account post-ST to Samsung account migration. Both locations are marked DEFAULT. I’ve contacted ST support to get them to delete out the other empty location. Maybe that will fix it.

Count me as another person that can’t get into my dashboard at all. I have been trying for 7 days, on 3 different devices, on 3 different internet connections/networks, at completely different times of day.

Every time I get the “there was a problem loading the dashboard data” error mentioned above.

I’ve tried both adding and removing devices to webcore from ST (I only have ~10 right now), but that didn’t help / change anything.

I tried from 5 different browsers, including incognito/private mode, but that didn’t help / change anything.

Is there ANYTHING I can do to at least get a COPY of my piston code??? I have no idea if they were configured to backup or not, and obviously can’t verify since I can’t get in my darn dashboard.

#115

This thread is for a very specific cause of that message, can you please confirm any errors that you see in account.smartthings.com > Live Logging corresponding to each dashboard refresh?

#116

After submitting the support request to fix the duplicate location, it is working again (or at least it did a minute ago). So it was likely on their end. Sorry for the noise/confusion.

#117

The response I got from smartthings support…

Thanks for getting in touch, apologies for the trouble that you’re running into here.

It does appear that you have two locations, and it looks like the unused location is hitting a bug that won’t let it be deleted. It is something we are aware of and are working on fixing, so keep an eye out for that to be corrected down the road.

With that in mind, it sounds like the extra location may also be causing some confusion in the app as it being pulled up would make it look like there are no devices loading in the app. To confirm that you are looking at the right Location,

  1. Tap Menu Menu
  2. Tap the Down Arrow Down Arrow
  3. Tap on the Location you originally set for your Hub.
  4. Navigating to My Home My Home then Things, and look for your devices there.

Let me know if that doesn’t get you going again and I’d be happy to assist further!

All the best,

Tony
SmartThings Support

#118

Try cleaning up and rebuilding data cache in webCoRE (ST Classic app, open webCoRE and go to Settings)

Also, if you can provide me with something that can help me locate your account, I can look up the server side logs and figure out what the problem is. The fact that less devices work points to a possible state over limit, there’s a 100,000 bytes limit. Did you install the webCoRE Storage app? That one eases up things on many devices situations.

#123

I’ve released a dirty fix for the timeouts.

v0.3.109.20181207 - BETA M3 - Dirty fix for dashboard timeouts: seems like ST has a lot of trouble reading the list of devices/commands/attributes/values these days, so giving up on reading values makes this much faster - temporarily?!

The problem is the ST platform timing out (there’s an execution limit of 20s) while reading the list of devices - we’re reading all selected devices with their commands, attributes, and values - I gave up on the values since they’re not really used outside of the right hand side panel in the piston editor - expect to see NaN (not a number) in lots of places there - this will not affect anything else other than just that panel - I haven’t made changes to it in hopes of being able to revert this change at a later time.

Sorry it took me so long,
Adrian

Sensors and Life360 no longer show status in Webcore. Did I break something?
Change announcement for 3.109?
#127

@andyhawks @cben0ist @emiller233 @JasonJoel @jasonrwise77 @jkp @John_DellArciprete @lflorack @Nezmo @rontalley @whoismoses @wjarrettc @wjwong54 @Yairsmail

@ady624 has found and released a workaround that may resolve this for most of you until SmartThings is able to address the platform issues. Please update to the latest version of webCoRE and let us know how it’s working for you.

Check ady’s reply above for more details, this change disables display of current device attribute values in the right column of the piston editor.

47%20AM

Why does my Device List (when Editing a Piston)
Any idea what this means? NaN
#128

I will update but note I have been back operational for some weeks now.

#129

I’ve updated, but as previously noted, I am now running three instances of WebCoRE as a workaround. Over the holidays, I can tinker around with merging them back together to see how it holds up.

#130

I updated to the latest version. Tried several browsers, chrome, incognito, safari… still not loading. Safari was working for me a few weeks ago when chrome was not.

I also cleared cache as suggested above.

#131

Do you have any logs in the IDE? Something about how long it took?

#132

@ady624 @ipaterson Just did a quick test on the new version. Created a brand new instance of WebCoRE and threw the kitchen sink at it (just over 200 devices). The first time I tried to load the dashboard, I got the timeout error, but then I switched to another instance and came back to the new test one and it loaded properly. It looks like it may still be susceptible to the timeout issue but this change must have greatly reduced the chance of hitting it (previously, my maximum number of devices was somewhere in the 50-70 range depending on when I would try it).

#133

Here are the logs specific to webcore

Logs

Clear

d759ecfa-1d61-4c22-ae4d-51b54cc1acf5 4:00:05 PM: error java.lang.reflect.UndeclaredThrowableException @line 1700 (listAvailableDevices)

d759ecfa-1d61-4c22-ae4d-51b54cc1acf5 3:59:45 PM: error Dashboard: Authentication failed due to an invalid token

d759ecfa-1d61-4c22-ae4d-51b54cc1acf5 3:59:39 PM: error Dashboard: Authentication failed due to an invalid token

d759ecfa-1d61-4c22-ae4d-51b54cc1acf5 3:59:07 PM: debug getChildDevices(false), children=0

#134

@ipaterson @ady624 I am still getting the same weird info warnings.

image
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#135

Has anyone successfully transitioned from errors preventing dashboard access to no errors following the latest update?

#136

I have not.

#137

Just one more check, has anyone had success with the new version yet?

I hope to do a small release next week and would like to revert this last change or lock it away behind a preference if no one is benefiting. It would be nice if we could do a try/catch but since the smart app is timing out and getting killed there is probably no way to gracefully degrade here.

#138

Probably no relationship to your issue but I get these pause messages in the log where ever I have a short (under 4 sec?) wait in my pistons.

#139

Has there been any progress on this? I have no way of accessing the dashboard and I am not sure of what my next steps should be.

I have a lot of hours in the pistons and I hate to give up.

#140

I am currently have the same issues…

loading
loading.JPG1241×142 8.1 KB
There%20was%20a%20problem
There was a problem.JPG1293×116 14.5 KB

I did find that Internet Explorer browser works sometimes and also the app on my Ipad works 100%. I only have issues with Google Chrome. IE will also crash a lot…