Webcore instance now missing in Smartthings app under Automations, Smartapps

[Rog]

My webcore instance on the Smartthings (ST) app has gone missing overnight for some reason meaning I cant access webcore browser to view or edit pistons. I note also that piston routines now dont appear to be running at there previously scheduled times. I tried adding a new instance of webcore under Routines in the ST app, but this has none of the pistons I previously created. Have also removed ST app from Iphone and re-installed and only the new instance of webcore comes up. Have also reported this to Samsung and awaiting response but not holding my breath.
Any help would be greatly appreciated to recover this as I have many hundreds of hours invested in creating the Pistons.

[ipaterson]

Please follow the instructions here to get back up and running:

Find Lost Pistons?

If you used the automatic backup feature we should be able to restore your pistons. The data is encrypted so I can’t help find any specific pistons, but it should be possible to retrieve all of your backup codes. The codes are associated with your SmartThings account ID, so they survive deleting a webCoRE instance. Please sign in to the webCoRE dashboard for your new webCoRE install and create two new pistons, then send me a private message with the backup codes for those pistons. The two codes…

[Rog]

That would be fantastic, all the pistons were backed up so i will create 2 new ones and send to you.
Many Thanks