Can’t load dashboard - tried all solutions I could find

#1

About a day ago, I started receiving the error message “There was a problem loading the dashboard data. The data shown below may be outdated; please log out if this problem persists,” and I get just a blank dashboard as shown in the attached image. I have tried all the troubleshooting steps I could find, including logging out, generating new code and re-registering, changing password in ST, clearing browser cache, trying different browsers (including incognito) and Wi-Fi networks, and rebuilding data. Any other ideas?

541A9F23-0281-4392-A06E-87EE1B1187EF
541A9F23-0281-4392-A06E-87EE1B1187EF.png2732×2048 197 KB

webCore Dashboard won't load, HELP!
#2

What error do you see at account.smartthings.com > Live Logging? There should be an error there each time you refresh the dashboard.

#3

Thanks for your response. Absolutely nothing shows in webCoRE events for live logging, and as soon as I refresh the empty dashboard page in webCoRE, it takes me back to the “enter registration code…” login page.

#4

Try another browser? Ahh, I see you did.

#5

did you also try clean up and rebuild data cache in your instance of webcore under settings in the ST app?

#6

Yes, that’s what I meant by “rebuilding data” in my original post. Have tried a couple times. This may just be a coincidence, but I had done it for the first time in a long while around the time that this issue started.

#7

How do I get more support on this? I still can’t access my dashboard or Pistons, which means I can’t modify anything and still only get the below (Everything still appears to be running).

image
760BF6C1-348C-4744-AF42-A8333B843585.jpg1125×2436 210 KB
image
6AF4660E-DB6C-40BD-BCD6-9ADEDE09C366.jpg1125×2436 162 KB

#8

can you post a screenshot of the 4 smartapps you have installed for webcore in IDE under My SmartApps?

#9

Sure, here you go. Do you need the details of each or just this list? Thanks!

image
72BA028D-E47E-47BB-8065-C805FC9E5861.jpg2436×1125 256 KB

#10

Also, not sure if this is an indicator of anything, but after I updated my password in the webCoRE I’ve not once been asked to reenter the new password when trying to log in to the dashboard. I understand the authentication may happen on the backend, but just thought I would mention it. I’ve since tried other computers and browsers to no avail. Thanks again.

#11

Hi, I am still unable to load my dashboard. What else can I do? Thanks! @webCoRE_Minions.

#12

Are you certain that there are no errors in Live Logging when you refresh the dashboard? The logs should not be filtered, this should appear when viewing all logs.

#13

Just to clarify… Live logging is always blank (empty) when first loaded…

I open Live Logging in one tab, and then use another tab to refresh the Dashboard… Then go back to the Live Logging tab to see the results.

#14

Thanks. Yes, I do the same thing. Getting logs but just wasn’t seeing anything relevant before.

#15

Ok, I retried a couple times, and it looks like this is what’s coming in at the time I try to load. Is this relevant?

image
CE742BC6-492B-4F3C-9795-94A00114AA12.jpg1125×2436 552 KB

#16

Thanks, please open the error console in your browser then try to load the dashboard. There may be an error in the Console and/or Networking tabs to help us know how to proceed.

#17

How do I send the .log file to you? I can’t attach, and it won’t let me insert the text due to the links. Thx.

#18

Thanks, you can share it with https://www.file.io/ or a similar service.

#19

Here you go: https://file.io/NozsE9. Thanks again

#20

Well that didn’t work, someone else clicked the link so the download was expired when I tried to get the file. Please click my name to send a private message.